Last Updated: March 23rd 2025
PLEASE READ THESE TERMS OF USE CAREFULLY AND IN THEIR ENTIRETY.
These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "You," "Your") and the operator(s) of the Reavue service ("Reavue," "We," "Us," "Our"), concerning your access to and use of the website located at https://reavue.com, including any subdomains thereof, associated applications, tools, and services offered by Reavue (collectively, the "Service").
BY ACCESSING THE SITE, CREATING AN ACCOUNT, PURCHASING CREDITS, USING OUR AFFILIATE PROGRAM (https://reavue.com/aff) LINKING ANY THIRD-PARTY ACCOUNTS, OR USING ANY PART OF THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY (https://reavue.com/policy), WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICE AND MUST DISCONTINUE USE IMMEDIATELY.
You represent and warrant that you are at least eighteen (18) years of age and possess the legal capacity and authority to enter into a binding agreement in your jurisdiction. If you are using the Service on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and you agree to these Terms on behalf of that entity.
Reavue provides a platform utilizing Artificial Intelligence ("AI") to assist business owners in managing and responding to online customer reviews sourced from platforms such as Google Maps, with potential expansion to other platforms in the future ("Third-Party Platforms"). The Service includes, but is not limited to, the following operational modes:
Users can manage linked businesses and revoke Reavue's access permissions via the "Manage my Businesses" section of their Reavue account or directly through the settings of the Third-Party Platform.
You must register for an account to access most features of the Service. You agree to provide accurate, current, and complete information during registration and to keep this information updated. You are solely responsible for safeguarding your account password and for all activities that occur under your account, whether or not authorized by you. You agree to notify Reavue immediately of any unauthorized use or suspected breach of security by contacting contact@reavue.com. Reavue will not be liable for any loss or damage arising from your failure to comply with these security obligations.
For Automatic Mode and Linked Manual Mode, you explicitly authorize Reavue to access your linked Third-Party Platform account(s) using the credentials or tokens provided via their respective secure mechanisms (e.g., Google OAuth 2.0). This authorization permits Reavue to: (a) retrieve review data (including text, ratings, reviewer information made available by the platform); (b) access necessary business information (e.g., name, address, category); and (c) crucially for Automatic Mode, publish AI-generated replies directly on your behalf without your prior review. You acknowledge that granting this access is your sole decision and responsibility. Revoking this access via your Reavue account settings or the Third-Party Platform's settings will terminate Reavue's ability to perform these functions for the specified business.
Certain features, primarily AI reply generation, require "Credits." Generally, one (1) Credit is consumed for each AI reply generated. Credits are purchased through the Service using available payment methods processed by our Third-Party Payment Processors (see Section 5.7). Purchased Credits do not expire.
Users utilizing the Automatic Mode must choose one of the following billing methods:
For Manual Reply Mode and Linked Manual Mode, Credits are deducted from your Balance when you initiate the generation of an AI reply. A confirmation prompt may appear before the charge, which you can disable in your settings; disabling the prompt constitutes your ongoing consent to charges upon generation.
If payment via the Invoice Option fails, or if the Balance is insufficient, Reavue reserves the right to immediately suspend access to paid features, including the Automatic Mode and further Credit consumption, without notice, until payment is successfully processed or the Balance is replenished.
ALL PAYMENTS ARE GENERALLY FINAL. PURCHASES OF CREDITS, FUNDS ADDED TO THE BALANCE, AND CHARGES INCURRED VIA THE INVOICE OPTION ARE TYPICALLY NON-REFUNDABLE. HOWEVER, IF YOU ARE SEEKING A REFUND, PLEASE CONTACT US AT contact@reavue.com AND WE WILL REVIEW YOUR REQUEST. REFUNDS, CREDITS, OR OTHER RESOLUTIONS MAY BE PROVIDED AT OUR SOLE DISCRETION ON A CASE-BY-CASE BASIS. WE MAKE NO GUARANTEES, AND ANY DECISION TO ISSUE A REFUND DOES NOT ESTABLISH A PRECEDENT FOR FUTURE CASES.
All fees, prices, and charges are exclusive of applicable taxes (such as VAT, sales tax, GST, etc.). You are solely responsible for determining and paying any and all taxes assessed, incurred, or required to be collected, paid, or withheld for your purchase or use of the Service, based on the tax laws applicable to your jurisdiction.
We use third-party payment processors (e.g., Stripe, PayPal) to handle financial transactions. Your use of these services is subject to their respective terms and conditions and privacy policies. Reavue is not responsible for the performance, security, errors, or practices of these processors. Reavue does not store your full credit card number.
You agree to use the Service only for lawful purposes and in accordance with these Terms and all applicable laws and regulations. You are solely responsible for your conduct and any data or content you submit, generate, or publish using the Service. You agree NOT to:
Reavue reserves the right, but has no obligation, to monitor user activity and content and to investigate violations of these Terms. We may take any action we deem appropriate, including suspension or termination of your account, removal of content, and reporting to law enforcement authorities.
The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, user interfaces, algorithms, AI models and methodologies developed by or licensed to Reavue, and the design, selection, and arrangement thereof) are owned by Reavue, its licensors, or other providers of such material and are protected by French and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. These Terms grant you no rights in the Service other than the limited license to use it in accordance with these Terms.
Subject to your compliance with these Terms and your ownership of the underlying business information, you own the copyright to the specific text content of the final replies generated *for your business* through your use of the Service. You are free to use, modify, and publish these replies in connection with your business.
You grant Reavue a worldwide, non-exclusive, royalty-free, sublicensable license to access, use, process, copy, distribute, perform, display, and modify the data obtained via OAuth or manually input by you (including review content, reviewer information, business information, and any custom settings or feedback you provide) solely for the purposes of: (a) providing, maintaining, securing, and improving the Service for you; (b) generating and, if applicable, publishing replies on your behalf as directed by your use of the Service (including Automatic Mode); (c) enforcing these Terms; and (d) complying with applicable law. This license survives termination only to the extent necessary for residual backups or legal compliance.
If you provide Reavue with suggestions, ideas, improvements, or other feedback regarding the Service ("Feedback"), you grant Reavue a worldwide, perpetual, irrevocable, royalty-free, fully paid-up, non-exclusive, sublicensable, and transferable license to use, reproduce, modify, adapt, distribute, create derivative works from, display, perform, and otherwise exploit such Feedback for any purpose, without attribution or compensation to you.
CRITICAL ACKNOWLEDGEMENT: AI LIMITATIONS AND USER RESPONSIBILITY
YOU ACKNOWLEDGE, UNDERSTAND, AND AGREE THAT THE SERVICE UTILIZES ARTIFICIAL INTELLIGENCE (AI) TO GENERATE REVIEW REPLIES. AI TECHNOLOGY IS COMPLEX, CONSTANTLY EVOLVING, AND HAS INHERENT LIMITATIONS. IT MAY GENERATE REPLIES THAT ARE:
REAVUE USES COMMERCIALLY REASONABLE EFFORTS (SUCH AS PROMPT ENGINEERING AND RELIANCE ON THIRD-PARTY AI PROVIDER SAFEGUARDS) TO PROMOTE DESIRABLE OUTPUTS, BUT WE MAKE ABSOLUTELY NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES REGARDING THE QUALITY, ACCURACY, COMPLETENESS, SAFETY, LEGALITY, SUITABILITY, OR APPROPRIATENESS OF ANY AI-GENERATED REPLIES.
YOUR RESPONSIBILITY IS ABSOLUTE: YOU ARE SOLELY AND ENTIRELY RESPONSIBLE AND LIABLE FOR ANY AND ALL REPLIES GENERATED OR PUBLISHED USING THE SERVICE THROUGH YOUR ACCOUNT, REGARDLESS OF THE MODE USED (MANUAL, LINKED MANUAL, OR AUTOMATIC).
YOUR USE OF THE AI FEATURES, PARTICULARLY THE AUTOMATIC MODE, IS ENTIRELY AT YOUR OWN RISK. REAVUE DISCLAIMS ALL LIABILITY FOR AI-GENERATED CONTENT (SEE SECTION 10).
GENERAL DISCLAIMER
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REAVUE AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS (INCLUDING AI PROVIDERS) EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND FREEDOM FROM VIRUSES OR OTHER HARMFUL CODE.
WITHOUT LIMITING THE FOREGOING, NEITHER REAVUE NOR ANYONE ASSOCIATED WITH REAVUE REPRESENTS OR WARRANTS THAT: (A) THE SERVICE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED; (B) THAT DEFECTS WILL BE CORRECTED; (C) THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) THAT THE SERVICE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS; OR (E) THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICE (INCLUDING, PARTICULARLY, AI-GENERATED REPLIES) WILL BE ACCURATE, RELIABLE, EFFECTIVE, OR MEET YOUR EXPECTATIONS.
REAVUE RELIES ON THIRD-PARTY SERVICES (E.G., GOOGLE APIS, AI PROVIDERS LIKE ANTHROPIC, PAYMENT PROCESSORS, HOSTING). WE ARE NOT RESPONSIBLE FOR ANY DELAYS, INTERRUPTIONS, FAILURES, OR DATA INACCURACIES CAUSED BY THESE THIRD PARTIES. IF A PRIMARY AI PROVIDER BECOMES UNAVAILABLE, REAVUE MAY, AT ITS DISCRETION, UTILIZE ALTERNATIVE PROVIDERS, WHICH MAY RESULT IN VARIATIONS IN REPLY QUALITY OR STYLE, FOR WHICH REAVUE IS NOT LIABLE.
LIMITATION OF LIABILITY – READ CAREFULLY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REAVUE, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS (INCLUDING AI PROVIDERS), OR ITS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SUPPLIERS, SUCCESSORS, AND ASSIGNS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF GOODWILL, LOSS OF USE, LOSS OF DATA, DAMAGE TO BUSINESS REPUTATION, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO:
(A) YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE SERVICE;
(B) THE CONTENT, QUALITY, ACCURACY, OR EFFECT OF ANY AI-GENERATED REPLIES PUBLISHED THROUGH THE SERVICE (WHETHER IN AUTOMATIC OR MANUAL MODES), INCLUDING ANY ERRORS, OMISSIONS, DEFAMATORY STATEMENTS, OFFENSIVE MATERIAL, OR HARM CAUSED THEREBY;
(C) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON OR RELATED TO THE SERVICE, INCLUDING THIRD-PARTY REVIEWERS, PLATFORM PROVIDERS (E.G., GOOGLE), PAYMENT PROCESSORS, OR AI PROVIDERS;
(D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR ACCOUNT, TRANSMISSIONS, OR DATA;
(E) ACTIONS TAKEN (OR NOT TAKEN) BY REAVUE ON YOUR BEHALF BASED ON THE AUTHORIZATION GRANTED BY YOU (E.G., VIA OAUTH), INCLUDING THE AUTOMATIC PUBLICATION OF REPLIES;
(F) SERVICE INTERRUPTIONS, DELAYS, ERRORS, BUGS, VIRUSES, OR TECHNICAL FAILURES;
(G) ENFORCEMENT OF THESE TERMS OR ACTIONS TAKEN PURSUANT TO VIOLATIONS;
(H) ANY OTHER MATTER RELATING TO THE SERVICE OR THESE TERMS.
THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR OTHERWISE, EVEN IF REAVUE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
MAXIMUM AGGREGATE LIABILITY: IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF REAVUE AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (I) THE TOTAL AMOUNT PAID BY YOU TO REAVUE FOR THE SERVICE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED EUROS (€100.00).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, REAVUE'S LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
You agree to defend, indemnify, and hold harmless Reavue, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
The Service integrates with or relies upon various third-party services, software, and APIs, including but not limited to: Google (OAuth, Maps API), AI Providers (e.g., Anthropic), Payment Processors (Stripe, PayPal), Hosting Providers (OVHcloud), Cloud Infrastructure (Google Firebase services - Firestore, Authentication, Functions), and Security/Performance Providers (Cloudflare). Reavue has no control over, and assumes no responsibility for, the content, accuracy, availability, security, privacy policies, or practices of any third-party services. Your interactions with these third parties are governed by their respective terms and policies. Reavue is not liable for any errors, delays, damages, or losses caused by these third parties.
Reavue reserves the right, in its sole discretion, to suspend or terminate your account and access to the Service, immediately and without prior notice or liability, for any reason or no reason, including but not limited to: (a) your breach of these Terms; (b) non-payment of applicable fees; (c) requests by law enforcement or other government agencies; (d) discontinuance or material modification of the Service; (e) unexpected technical or security issues or problems; or (f) extended periods of inactivity.
You may terminate your agreement to these Terms at any time by closing your account, ceasing all use of the Service, and revoking Reavue's OAuth access via your Reavue account settings and/or the relevant Third-Party Platform settings. Termination does not entitle you to any refunds (See Section 5.5).
Upon termination of your account for any reason: (a) your right to access and use the Service will immediately cease; (b) Reavue may delete your account and associated data, except as required by law or for legitimate business purposes (e.g., transaction records), in accordance with our Privacy Policy; (c) any outstanding payment obligations will become immediately due; (d) any remaining Balance is non-refundable. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, limitations of liability, payment obligations accrued prior to termination, governing law, and dispute resolution provisions.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of France, without giving effect to any choice or conflict of law provision or rule.
Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, question, or disagreement directly through good faith negotiations with Reavue. Please contact us at contact@reavue.com to initiate this process. Both parties agree to make reasonable efforts to settle the dispute amicably for a period of at least thirty (30) days from the date the initial notification is sent.
If amicable resolution fails within the 30-day period, you agree that any legal suit, action, or proceeding arising out of, or related to, these Terms or the Service shall be instituted exclusively in the competent courts located in France. You irrevocably waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
CLASS ACTION WAIVER
YOU AND REAVUE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. FURTHER, UNLESS BOTH YOU AND REAVUE AGREE OTHERWISE, THE COURT MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. YOUR WAIVER OF CLASS ACTIONS IS A MATERIAL INDUCEMENT FOR REAVUE PROVIDING THE SERVICE TO YOU.
Reavue reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material (as determined solely by Reavue, considering factors such as changes to fees, liability, or core functionality), we will provide at least seven (7) days' notice prior to the new terms taking effect, typically via email to the address associated with your account or through a prominent notification on the Service. For non-material changes, we may update the Terms without direct notice other than posting the revised version on the Service with an updated "Effective Date."
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, you must stop using the Service immediately.
These Terms, together with our Privacy Policy (https://reavue.com/privacy), constitute the sole and entire agreement between you and Reavue regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
No waiver by Reavue of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Reavue to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms, by operation of law or otherwise, without Reavue's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and void. Reavue may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
Reavue shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Reavue's reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation, acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor or materials, or failures of third-party providers (including telecommunications, hosting, or AI providers).
Reavue may provide notices to you via email to the address associated with your account, regular mail, or postings on the Service. Notices to Reavue must be sent to contact@reavue.com, unless otherwise specified.
If you have any questions about these Terms, please contact us at: contact@reavue.com.